Please read and complete this rental agreement before your reservation is confirmed. All fields marked with * are required. Electronic signatures are accepted and legally binding under Illinois law.
The following terms govern all equipment rentals with NL Creative Group. By submitting the form above, you agree to all terms listed here.
Our equipment is carefully curated and maintained so your event looks its best. We ask that all items be used as intended, only at the confirmed event address, and handled with care. Subleasing equipment to others is not permitted. Please keep all items away from water, rain, or moisture at all times — this includes outdoor setups.
From the moment equipment is delivered to the moment it's picked up, you are responsible for its care and safe use. NLCG Rentals shall be held harmless from any claims, damages, or injuries arising from the use or possession of our equipment during your rental period, regardless of cause.
We take pride in delivering equipment in excellent condition. Upon arrival, please inspect all items for correct quantity and condition within one (1) hour of delivery. Any concerns — missing pieces, damage, or incorrect items — must be reported to us immediately. After that window, equipment will be considered accepted in good condition.
You are responsible for all loss, theft, or damage to equipment during your rental period — this includes acts of nature, negligence, or misuse. We'll notify you of any missing items within 48 hours of return.
All equipment must be returned in the same condition and to the same location it was delivered. If equipment is not returned on time, a late fee of 50% of your total rental cost will be assessed for each additional 24-hour period — plus any recovery costs incurred by NLCG Rentals.
Life happens — we get it. If you need to cancel, please let us know in writing via email at least 14 days before your event. Cancellations within 14 days will result in forfeiture of your deposit plus 50% of your remaining balance. Final equipment counts are due 14 days before your event and cannot be reduced by more than 25% of your original order. Reductions beyond 25% will incur an equalization fee.
If you cancel within the 14-day window, you may reschedule within 12 months of your original date, subject to availability. If your original items aren't available for the new date, we'll do our best to provide comparable alternatives.
A 50% security deposit is required at the time of reservation to secure your date and equipment. This deposit is nonrefundable. Additional payments may be refunded up to 45 days before your event. Overpayment refunds will be processed according to the terms outlined in your reservation.
Full payment is due 14 days prior to your delivery date. We accept Cash, Zelle (nlcreativegroup23@gmail.com), Visa, Discover, MasterCard, and American Express. Please note: checks are not accepted within 10 days of your event. A credit card must be kept on file regardless of your chosen payment method. A $35 fee applies to all returned checks.
Sales tax will be applied to all applicable transactions in accordance with Illinois state law. If you hold a valid tax exemption certificate, please submit it before placing your order. We are unable to refund sales tax after a transaction has been processed.
We build our pricing and logistics around the details you share with us. If information provided proves to be inaccurate or incomplete, additional charges may apply to cover any costs we incur as a result of the discrepancy.
Outstanding balances may result in a hold on future services. Unpaid balances accrue a 5% late fee every 30 days following your event date. After 90 days, accounts may be referred to a collections agency.
NLCG Rentals may use trusted independent contractors for delivery and pickup services. These individuals are not employees or agents of NLCG Rentals, and we are not liable for their independent actions or omissions.
We always hope to resolve any concerns through open communication first. Should a dispute arise, we agree to work through it in this order: (1) direct negotiation, (2) mediation through the American Arbitration Association, and (3) binding arbitration in Cook County, Illinois. By agreeing to these terms, both parties waive the right to a jury trial.
In the event of circumstances beyond our control — including severe weather, natural disasters, or other emergencies — NLCG Rentals reserves the right to cancel or postpone delivery, pickup, or services without penalty.
The client assumes full responsibility for all equipment during the rental period and agrees to indemnify NLCG Rentals from any claims or damages. We strongly recommend maintaining liability, property, and casualty insurance for your event.
This agreement is governed by the laws of the State of Illinois. Any legal matters shall be subject to the exclusive jurisdiction of the courts of Cook County.
By signing electronically, you confirm your intent to be legally bound by this agreement — the same as signing in ink. Electronic records and digital signatures submitted through this form are fully enforceable under Illinois law.