We offer white glove, full-service delivery! Our team will collaborate with your floor plan to arrange items as needed. After you've made a 50% deposit, we'll contact you to arrange the delivery schedule. To ensure prompt and meticulous delivery, our team will deliver all rented items at least 2 hours prior to the event's start time and retrieve them within a 2-hour timeframe after the event concludes.

If your order meets our $500 (subtotal) premium order minimum, we have our delivery fees starting at $200. If your order meets our $500 (subtotal) order minimum, we have our delivery fees starting at $200. Labor and Delivery service fees start at $200 or will be around 20% of your subtotal. Our labor and delivery service fees are either a minimum of $100 or approximately 20% of your subtotal. Additionally, we apply a mileage fee of $2 per mile for a single round trip starting from our Chicago warehouse. For instance, if the venue is 5 miles away, totaling 10 miles for the round trip, the mileage charge would amount to $20. Local Delivery Small Order Fees Flat Base Fee (Locally- Day Before Pick-Up/Drop-Off) $80 - $100 Same Day Fee (Locally- Same Day Pick-Up/Drop-Off) $149 - $260 After Hours $280 —---------------------------------------------------------------------------------------------------------- LABOR FEE Set-Up & Breakdown $100 Large Events $149 - $400 ( or 20% of your subtotal ) —-------------------------------------------------------------------------------------------------------- For deliveries outside of Chicago & the surrounding suburbs, please reach out to hello@nlcreativegroup.com. For long distance rental order requirements and delivery fee information contact us at hello@nlcreativegroup.com. Please note, deliveries are subject to additional fees. Potential fees to consider include: OFF-HOUR FEE | $280 Applies to Pick-up/Drop off loading and unloading rentals between the hours of 12am - 6am SAME DAY RUSH FEE | $149 - $260 Local - Same Day Pick-Up/Drop-Off) *Fees are based on distance of delivery and are subject to change.

To begin, create a wishlist of the items you wish to rent. After you've made your selections, submit the wishlist for confirmation of availability. Once confirmed, we'll provide a quote for your review and approval. You can learn more about our process and features in detail. A deposit of 50% of the rental fee is required to secure your event date, unless alternative arrangements have been made. It's important to note that payments are nonrefundable, regardless of the reason for cancellation. The remaining balance must be settled at least 14 days before the event. If your event is less than 14 days away, the full payment is due at the time of booking. For additional charges, please refer to the policies section. Wishlist Creation: Creating a wishlist is the quickest way to receive a price quote. Start by browsing our inventory online and selecting your initial items and add to quote. You will specify your rental dates and quantity in event details rental booking form. Our team will promptly respond with item availability and a quotation. Next Steps: Continue to add items, We prepare your quote, discuss delivery options and come to an agreement on terms.

Changes to Order - After you've finished the initial booking steps and submitted the necessary payment, your event rentals are securely reserved. It's important to keep in mind that clients can only include additional items in their reservation, and these additions are subject to the same terms, once the booking has been confirmed.

All orders require a non-refundable 50% deposit of your order. Orders may be canceled up to 60 days prior to the event. Please note: the 50% deposit is non-refundable. Orders canceled 7 days prior to the event will be billed in full.

The fees for damages are determined by the nature of the damage incurred. If an item is returned in a broken condition, we apply a replacement fee, usually set at three times the rental rate. For items returned with stains or tears, we impose a repair or cleaning fee. Our damage fees vary based on the type of damage. If an item is returned broken or damaged in any manner, NL Creative Group will charge a replacement fee, which is typically 3 x the rental rate. If an item is returned stained or torn, NL Creative Group will charge a repair or cleaning fee. The client is required to furnish a valid credit or debit card number at the time of reservation. NL Creative Group will use this information to cover any such loss or damage. These fees will be payable upon billing, and NL Creative Group will make all reasonable attempts to inform the customer of the charges before processing the card. In the event that the provided card information is inaccurate or if, for any reason, we are unable to collect the payment, NL Creative Group will initiate legal proceedings. In such cases, the client will be responsible for the total amount owed, including court fees and any other associated costs.

Client is responsible for the safety and reliability of the event venue and its furnishings. Client is also responsible for any injury, loss, death or damage from NL CREATIVE GROUP Event Rentals employees or equipment resulting from the conduct of event attendees and of staff not employed by NL CREATIVE GROUP Event Rentals. Client shall indemnify NL CREATIVE GROUP Event Rentals against any claim, action, damages, and liability, including attorneys’ fees, arising or connected with customer’s use and possession of the rental property.